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Q: What are the infrastructure requirements?
defenderData can be deployed in many configurations. The most common configuration entails server hosting by defenderData with the public defender client computers connecting to the data over secure socket layer internet connections. This configuration is especially well suited to handling public defenders with multiple locations needing to access data in a central location. In this configuration, the only infrastructure requirements for the public defender are an office internet connection and client PC's running Windows 95 or better.
Larger public defenders can choose to host their own server and manage interoffice connectivity through existing TCP/IP connections. In this case, the server ownership and maintenance, as well as SQL Server licensing responsibility lies with the public defender office and it is recommended that a capable IT staff be present in order to successfully implement this solution. We are happy to work with internal IT staff in any way needed to ensure that this implementation goes smoothly.
Client PC's require Windows 95 or better. Windows 2000 or XP is highly recommended. The client application will run with 64 MB of RAM however 128 or more is recommended.
defenderData has been designed to make good use of thin bandwidth connections. Remote offices will usually require a T1 for every 50 users. Fractional T1's, DSL, or even ISDN connections can be used for fewer users in remote offices.
Q: How will I get data from my current system into defenderData?
As part of any major system implementation, the success or failure of the project usually lies within the effective migration of existing data into the new system. For this reason, we will work closely with internal systems staff to properly stage client information into our internal servers for data validation and system testing prior to cutover. This is a service that we provide in order to make sure that the proper attention is always provided to this critical phase of the implementation. Depending on the complexity and size of the data conversion, we estimate between 2 and 4 weeks to create, test, and implement the migration of existing system data. Once client acceptance has been reached by accessing converted data on our servers, we will perform the official cutover on a mutually agreed upon time, usually over a weekend.
Q: What kind of training can we expect?
Procedural and system changes within an office can cause a great deal of stress and discomfort for internal staff if not dealt with properly. We will work with you to establish training and operation materials and documentation that fall within the procedures of your office as they relate to the new technology being implemented.
Q: What if we need extensive customization and software development?
Custom software enhancements or other consulting services will be provided at the rate of $100/hour. Note that enhancement requests that are viewed to enhance the resale value of the system may be provided free of charge at the discretion of defenderData.
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